Céondo's Blog - Embrace Constraints To Evolve Selection of posts with tag Marketing. www.ceondo.com/ecte/feed/ Amazon is too Fast at Delivering Making Kindle Books too Expensive www.ceondo.com/ecte/2011/09/amazon-too-fast-for-the-kindle 2011-09-23 12:53:02 GMT

Here in Germany, Amazon is extremely fast at delivering the books I order. In fact, they are too fast to make Kindle version of the books interesting.

As a book customer, here is my experience with Amazon when I buy a physical book, the ones I can store in my personal library:

  1. Tuesday evening, read something about an interesting book, go on amazon.de, order the book.
  2. Wednesday morning, small email telling me the delivery is on the way.
  3. Thursday morning, the bell rings, the postman gives me the book.

Average elapsed time: less than 36h.

Now, the thing is, at home, we have hundreds of books, maybe in fact thousands, but especially, I always have 3 to 4 books on the way, that is, I am usually never without a book to read. So, the incentive to read right now something is pretty low, waiting 36h is not an issue at all.

Now, when looking at the options I have from Amazon when I want to buy a fairly old but popular book:

Cost of different versions

Basically, the Kindle edition is at €7 and the paperback edition at €10. So why buying a Kindle edition?

  • Full content of the book.
  • Start to read right now.
  • Nicely virtually packed in digital form.
  • I save €3.

But do I lose doing so?

  • The content of the book is only licensed to me, I do not own it really.
  • Not possible to share the book with some friends without a Kindle.
  • Not possible to write in the book.
  • Not the same satisfaction at the end of reading the book.

This last one is interesting, I have been reading a couple of books with my Kindle and surprisingly, at the end, the feeling of accomplishment and satisfaction is just not really there. It feels awkward being at the end of the book. With a real book, I can feel the end, close the book and looking at the physical item, reflects about the reading experience. The physical item is embodying the reading experience, it is an anchor, I see it next to my bed and it triggers ideas, makes me automatically reconnect with the story without even opening it. With the Kindle, I just see a Kindle, with so many memories as I combine my Kindle with Instapaper that at the end, it is emotionless. But emotions are my triggers to remember things.

So, at the moment, the delivery speed of Amazon combined with all the loss of the Kindle edition are tilting the balance to buy the paperback edition.

And you, are you reading eBooks? Or do you still prefer the old paper way delivered to you in a snap by the incredible Amazon infrastructure? Also, do you have the same satisfaction, reading a good eBook or the same as paperback?

My request for Amazon: Give me the Kindle for 2€ on top of the paperback edition and cancel it once you receive the paperback delivery notification. Yes, I would pay more but I would have the best of both worlds, directly.

Normal, Bold, Italic, Bold and Italic, on which one do you click? www.ceondo.com/ecte/2010/09/suprising-ab-testing-results 2010-09-17 13:12:14 GMT

If I tell you that on my website I have a download link which can be either:

  • normal;
  • italic;
  • bold;
  • or bold and italic.

The link is like on the screen shot below:

Download link of Indefero

What is your answer? I must say, I would have put:

  • bold, and, bold italic basically the same and the best conversion rate;
  • then italic and normal.

So, just for the fun, I ran the test on the download page of Indefero. After a week, the results were not really like expected. So I let the test run until my confidence percentage was stable. Here are the results:

Normal better than bold

Yes, bold and italic is the converter, and this by a large margin with 9% better, but what surprised me is that the the bold link is not statistically significantly better than the normal link!

So, my best judgment was basically wrong. What a blow, especially for something as simple as the font style off a link. This small experiment as changed a lot my way to think about improving my software. For my scientific work, I always use data, for the design I often trust my feelings. I was wrong, terribly wrong.

Now, the problem is that I cannot test everything because I am not google and I do not have thousands of visitors a day. But at least, I can test the key points in my application, that is, where actions and conversions are performed.

Céondo Marketing Experiments www.ceondo.com/ecte/2009/08/ceondo-marketing-experiments 2009-08-21 12:15:50 GMT

To improve the conversion rate of InDefero, I decided to develop some software to perform A/B testing on the InDefero homepage. You will be able to follow these experiments here. The A/B testing details will be tagged accordingly.

The more general remarks about marketing will use the Marketing label. I will try to make regular "state of my marketing" entries to explain my status and feed you with interesting details.